Aliflowers Pink And White Rose Wedding Floor Flower Arch KT Board Decoration Flower Row ALFKT007

Your Happiness is Our Priority!

Welcome to Aliflowers! Where your satisfaction is our priority! All Aliflowers products are 100% handcrafted. All orders come with extra shipping insurance to protect against loss or damage. If you encounter any issues, our official customer service is here to help: aliflowers.service@gmail.com

Cancellation & Refund Policy

Before Shipment

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  Orders may be cancelled within 72 hours of purchase for a full refund, provided the order has not been shipped.
  
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  Cancellation requests made after 72 hours but before shipment will receive an 80% refund.
  A 20% non-refundable fee applies due to production and material costs.
  

After Shipment

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  Once an order has been shipped, a 20% processing and restocking fee will be deducted from any approved refund.
  
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  No refunds will be issued after 30 days from the order date.
  

Return Policy (After Delivery)

Free Returns (Seller Responsibility)

Returns are accepted within 30 days of delivery if:

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  The item arrives damaged, or
  
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  The item received is incorrect
  

Aliflowers will cover all return shipping costs in these cases.

Returns for Other Reasons

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  Returns are accepted within 30 days of delivery for reasons such as change of mind.
  
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  Customers are responsible for return shipping costs.
  

Custom Products

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  Custom-made products are final sale
  
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  Custom products are not eligible for refunds, returns, or exchanges
  

Exchange Policy

Before Shipment

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  Style changes are accepted free of charge
  
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  Any price difference must be paid by the customer
  

After Shipment

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  Style exchanges are not supported once the order has been shipped
  

Shipping Address Changes

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  Address changes are accepted free of charge before shipment
  
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  Address changes are not possible after shipment